Terms and Conditions of Use

1.Our Platform and Services

The SARGA.CO Platform is managed and operated by Sarga or entities that cooperate with us in providing services (collectively, “we”, “us”, or “our”). Through this Platform, we provide a digital platform that enables you to access, browse, and participate in various services relating to the sports and entertainment ecosystem (the “Services”). The Services may include, among others:

• •Organization of, and provision of information relating to, events or activities;
• •Access to tickets or participation in activities, whether directly or through third parties;
• •Training programs, academies, or talent development;
• •Campaigns, promotions, and other activities organized through the Platform or related channels;
• •Other services that we may develop from time to time.

In these Terms, “Services” includes all services, products, activities, and programs available through the Platform, whether provided directly by us or in cooperation with third parties, including any future development or modification of such services.

In providing Services through the SARGA.CO Platform, we may cooperate with third parties (“Partners”) to provide some or all of the services to you. Accordingly, certain services may be provided and operated by Partners. We may act as a platform provider or intermediary between you and a Partner. Additional terms and conditions of the relevant Partner may apply to the services you use. By using services provided by a Partner, you are deemed to have read, understood, and agreed to the applicable terms and conditions of that Partner.

By accessing and using the SARGA.CO Platform, you represent that you have the legal capacity to enter into a binding agreement in accordance with applicable laws and regulations. Users who have not reached the age of majority or who do not have legal capacity may only use the Services with the consent and supervision of a parent or lawful guardian. Certain Services or activities may be subject to age restrictions or other specific requirements. In such cases, we will provide the relevant requirements for the applicable service or activity. By using our Services, you represent that all activities you conduct through the Platform are lawful and legally binding.

If you register, purchase tickets, or carry out other transactions relating to the Services, you may receive confirmation in the form of an electronic ticket, voucher, or other form of confirmation. Such confirmation may be issued by us or by a Partner in accordance with the applicable service mechanism. Transaction details and performance of the service may be subject to the terms established by the party providing that service.

The SARGA.CO Platform may display information relating to services, activities, or products, some of which originates from third parties. We seek to ensure that the information displayed is accurate and up to date. However, we cannot guarantee that all information will always be complete, accurate, or available. Certain information may therefore change at any time without prior notice. We are not responsible for inaccuracies or discrepancies caused by third parties or factors beyond our control. You are advised to verify information before making decisions based on information available on the Platform. If an issue arises in connection with a service provided by a third party, we may assist in facilitating communication between you and the relevant party, without guaranteeing the outcome of any resolution.

Pricing, availability, and service details displayed on the SARGA.CO Platform may change at any time, particularly where a service is provided by a third party. Prices and availability may change based on third-party policies, market conditions, or other factors. A price shown during the initial browsing or information stage may differ from the final price at the time of transaction. You are responsible for rechecking the details and final price before completing a transaction. If there is an obvious or unreasonable error in pricing information or service details, we reserve the right to make corrections, including cancelling or rejecting the related transaction, to the extent permitted by applicable requirements.

Use of the SARGA.CO Platform is at your own risk. We seek to provide the Platform and Services reliably and securely. However, we do not guarantee that:

• •The Platform will always be available without interruption;
• •Access to the Platform will be free from errors, delays, or technical disruptions;
• •Content or information displayed will always be complete and error-free.

To the extent permitted by applicable law, we are not responsible for losses arising from:

• •Disruption or unavailability of the Platform;
• •Errors or inaccuracies in information;
• •Your use of the Platform in a manner inconsistent with these Terms;
• •Factors beyond our control, including acts of third parties.

These Terms do not exclude any liability that cannot legally be excluded.

2.Bookings and Transactions

Through the SARGA.CO Platform, you may register for, book, or purchase certain services or activities (each a “Transaction”). In carrying out a Transaction, you understand and agree that:

• •A service or activity may be provided directly by us or by a third party (Partner);
• •Where a service is provided by a Partner, we may act as a platform provider or intermediary between you and that Partner;
• •Performance of the service, including its quality, availability, and fulfilment, is the responsibility of the party providing the service in accordance with its role.

Where we act as a platform provider or intermediary, we are not obligated to perform a service that is provided entirely by a third party, unless expressly stated otherwise.

By making a booking, registration, or purchase through the SARGA.CO Platform, you understand and agree that the Transaction may be subject to additional terms established by us or by a third party (Partner), including but not limited to cancellation, refund, no-show, and other policies. The transaction confirmation you receive constitutes evidence that you have read, understood, and agreed to the terms applicable to that service. If you carry out a Transaction for and on behalf of another person, you are responsible for ensuring that the person is aware of and agrees to the applicable terms.

Where a Service is provided by a third party (Partner), performance of that service is the responsibility of the party providing it in accordance with its role. We are not responsible for failures, negligence, or actions of a Partner in performing the service to the extent that these are beyond our control. If an issue arises in connection with a service provided by a Partner, resolution will be handled in accordance with that Partner’s applicable terms. We may assist in facilitating communication between you and the Partner, without guaranteeing the outcome of the resolution.

You are responsible for maintaining the confidentiality of information relating to your account or Transactions, including but not limited to booking codes, electronic tickets, and other access information provided through the SARGA.CO Platform. Any activity carried out using such information will be deemed to be your action, unless there is evidence of misuse beyond your control. We are not responsible for losses arising from the use of such information by another party where this results from a failure to maintain its confidentiality. We reserve the right to reject or restrict certain Transactions where there are indications of unauthorized or suspicious use.

The SARGA.CO Platform reserves the right to reject, cancel, or discontinue a Transaction or participation in certain Services under certain circumstances, including but not limited to where:

• •The service or activity is no longer available;
• •There is an error in information, pricing, or service details;
• •The Transaction cannot be processed successfully or payment cannot be verified;
• •You provide inaccurate or incomplete information;
• •There are indications of misuse, a breach of terms, or suspicious activity;
• •Circumstances beyond our control arise, including force majeure or technical disruption.

If a Transaction is cancelled, the matter will be resolved in accordance with the applicable terms, including a third party’s policies where the service is provided by a Partner.

If you interact or transact directly with a third party outside the SARGA.CO Platform, that relationship is solely between you and the relevant third party. We are not responsible for transactions, communications, or interactions occurring outside the Platform to the extent that they are beyond our control.

3.Participation in Activities

When participating in activities or events made available through the SARGA.CO Platform, you are responsible for:

• •Ensuring your attendance in accordance with the specified schedule and location;
• •Complying with the rules applicable at the event venue or established by the organizer;
• •Meeting any personal requirements necessary for attending the activity.

We are not responsible for your failure to attend an activity or event, including due to delay, incorrect information provided by you, or other circumstances beyond our control.

4.Cancellations, Changes, and Refunds

If you wish to change, cancel, or request a refund for a Transaction made through the SARGA.CO Platform, you may submit a request through the available feature or our customer service. The request will be subject to the terms applicable to the relevant service or activity. Accordingly:

• •For certain services, including event ticket purchases, Transactions may be final and may not be changed, cancelled, refunded, or transferred unless expressly stated otherwise;
• •Terms concerning changes, cancellations, and refunds may differ depending on the type of service and the party providing it;
• •Where the service is provided by a third party (Partner), the request will be processed in accordance with that Partner’s policy;
• •Additional charges or certain service fees may apply in accordance with the applicable terms.

If you make a change, reschedule, or modify a Transaction directly with a third party (Partner) outside the SARGA.CO Platform, that change is beyond our control. Accordingly:

• •We do not guarantee that the change will be reflected or updated on the Platform;
• •We are not obligated to provide information or notification regarding changes made directly with a Partner;
• •We are not responsible for consequences arising from such changes.

To avoid data discrepancies or other issues, you are advised to make changes through the official channels available on the Platform.

A refund, if approved, will in principle be processed through the original payment method used for the Transaction. If a refund cannot be made through the original payment method, we may process it through an alternative method, including transfer to a bank account designated by you, in accordance with applicable requirements. Refund processing times may vary depending on the payment method and the relevant payment service provider. We reserve the right to delay or reject refund processing where there are indications of misuse, suspicious activity, or breach of applicable terms, in accordance with applicable laws and regulations.

A refund, if approved, may be subject to deductions for certain costs arising in connection with the Transaction or cancellation process, in accordance with the applicable terms. Such deductions may include incurred costs, including service fees or payment provider charges. You will be informed of the refund amount after any applicable deductions have been taken into account.

In certain circumstances and to the extent permitted by applicable requirements, we or the service provider (Partner) may offer an alternative form of refund, including vouchers, service credits, or other forms of compensation. If you agree to such an alternative form, the refund will be processed in accordance with the agreed form of compensation.

During the refund process, you are required to provide the necessary information and cooperation in a timely manner. Delays, inaccurate information, or failure to satisfy requests for required information may affect or hinder the refund process. We are not responsible for delays or failure of the refund process caused by such circumstances.

Transactions made under certain promotions, discounts, or special offers may be subject to different refund terms. Unless expressly provided otherwise in the relevant promotional terms and conditions, Transactions made under certain promotional programs may be non-refundable.

If a ticket or service confirmation fails to be issued after successful payment, we may cancel the Transaction and process a refund in accordance with the applicable terms. The refund will be made through the original payment method or another agreed method in accordance with the available mechanism.

5.User Accounts

In certain circumstances, you may use some Services through the SARGA.CO Platform without creating a user account. However, certain features or services may require account registration. If you create an account, you must provide accurate, up-to-date, and complete information and update such information if it changes. You are also responsible for ensuring that your contact information, including your email address or telephone number, remains active and accessible for receiving information or notices relating to use of the Services. We are not responsible for delays, communication failures, or losses arising from contact information that is inaccurate, inactive, or inaccessible.

If you have an account on the SARGA.CO Platform, the account is personal and may not be transferred to another party without our consent. You are responsible for maintaining the security and confidentiality of access to your account and ensuring that the account is used lawfully and in accordance with these Terms.

You are responsible for maintaining the security and confidentiality of your account access information, including your username, password, email address, or telephone number linked to the account. You are advised to use adequate security measures to prevent unauthorized access to your account.

You are advised to notify us promptly if you suspect unauthorized account use, a security breach, or other suspicious activity relating to your account or Transactions. After receiving such a report, we may carry out such review and verification as necessary to help protect the security of the account and our Services.

We are not responsible for unauthorized account use or other security incidents arising from a user’s failure to protect account access information, use of insecure devices or networks, or acts of third parties beyond our control.

You are responsible for ensuring that the email address and telephone number registered to your account remain active, valid, and accessible. If there is any change, deactivation, or loss of access to such contact information, you must promptly update your account information. We are not responsible for loss of access, unauthorized use, or other issues arising because the contact information is no longer under your control.

6.Security-Related Access Suspension

To maintain the security of the SARGA.CO Platform, Services, and user accounts (where available), we reserve the right to take measures we consider necessary where there is suspected unauthorized access, account misuse, suspicious activity, or other security risk. Such measures may include temporary access restrictions, account suspension (where applicable), requests for additional verification, or other actions necessary to help protect users and our Services. Such action may be taken where we reasonably determine that you:

• •Breach these Terms or terms applicable to a particular service;
• •Use the Platform for unlawful purposes, fraud, misuse, or activities harmful to others;
• •Engage in conduct that disrupts the security, stability, operations, or reputation of the Platform or a Partner;
• •Provide false or misleading information;
• •Engage in inappropriate, threatening, harmful, or disruptive conduct toward other users or us;
• •Fail to cooperate in a verification, review, or resolution process carried out by us.

Suspension, restriction, or deletion of a user account (where applicable) does not automatically cancel Transactions or Services previously confirmed, unless otherwise provided under applicable terms or required for security, legal compliance, or a particular investigation. However, such action may restrict your access to certain features, information, or Services linked to your account.

During a restriction or suspension period, or after a user account is deleted or deactivated (where applicable), you may not circumvent the restriction, including by creating another account, using another identity, or acting through another party to continue accessing our Services. If we reasonably detect an attempt to circumvent a restriction, we reserve the right to restrict, cancel, or reject related Transactions or access.

7.Payments

Payments for Transactions made through the SARGA.CO Platform must be made using official payment methods available on the Platform or through payment service providers that cooperate with us. A Transaction will be deemed successful after payment has been received and/or verified in accordance with the applicable mechanism. You are responsible for ensuring that the payment information and amount are consistent with the instructions provided. We are not responsible for delays, failures, or Transaction issues caused by payment service providers, communication networks, or user error.

In certain circumstances, Transactions on the SARGA.CO Platform may be subject to additional charges, including but not limited to service fees, administration fees, or payment processing fees. The amount of such charges will be displayed before the Transaction is completed. Unless otherwise specified, certain service fees or additional charges may be non-refundable.

Payment must be completed within the time limit specified when the Transaction is made. If payment is not received or verified within that period, the Transaction may be cancelled automatically.

If a Transaction issue or error occurs and is not caused by us, you are advised to contact our customer service promptly or use the assistance channels available on the SARGA.CO Platform. We may request certain information or documents, including proof of payment, to verify and assist in handling your Transaction. If, after verification, we approve a refund, the refund will be processed in accordance with the applicable terms, including the possibility of certain processing fees. We are not responsible for delays or failures in a Transaction caused by user error, payment service providers, or circumstances beyond our control.

If you use a payment card or other electronic payment method, you are responsible for ensuring that it is used lawfully and in accordance with the terms of the relevant card issuer, bank, or payment service provider. We are not responsible for misuse of a payment method, unauthorized use, or fraudulent acts occurring beyond our control.

We seek to implement reasonable security measures to help protect information and Transactions conducted through the SARGA.CO Platform. However, transmission of data over the internet is not entirely risk-free, and we cannot guarantee absolute system security.

In certain circumstances, we or our Partners may request additional information or verification to help validate your Transaction or booking. A Transaction will be deemed confirmed once you receive an official confirmation, electronic ticket, voucher, or other form of confirmation issued through the SARGA.CO Platform or another official channel used by us. In certain processes, a Partner may also carry out security checks or additional verification in accordance with its own policies. If you fail to provide required information or if fraudulent activity or misuse is indicated, the Transaction may be cancelled or rejected.

In certain circumstances, we may facilitate a payment or Transaction process on behalf of a Partner or relevant service provider. However, certain services or products may be provided directly by a Partner, and therefore the applicable terms, policies, and performance of those services may be subject to the relevant service provider.

8.Taxes

All prices, service fees, or other charges imposed through the SARGA.CO Platform may include applicable taxes or levies in accordance with applicable laws and regulations. We reserve the right to collect and remit such taxes or levies to the competent authority in accordance with applicable requirements.

If, after a Transaction is made, there is a change in policy or a new tax or levy imposed by the government or competent authority, such adjustment may apply to the relevant Transaction to the extent permitted by applicable law.

9.User Content and Reviews

When using the SARGA.CO Platform, you may provide reviews, comments, ratings, feedback, or other content relating to Services, events, Partners, or your experience using the Platform. Providing such reviews or content is voluntary. We reserve the right to display, review, restrict, reject, or remove user content that we consider to violate these Terms, applicable law, the rights of others, or our Platform usage standards. In certain circumstances, reviews or content you submit may be displayed together with your name, username, or certain profile information associated with your account (where applicable).

You are responsible for every review, comment, photo, video, or other content that you upload, submit, or display through the SARGA.CO Platform (“User Content”). By submitting User Content, you represent that:

• •You have the lawful rights or permissions required for the User Content;
• •The User Content does not violate law, the rights of others, or these Terms;
• •The User Content does not contain misleading, unlawful, pornographic, hateful, discriminatory, violent, or other inappropriate material.

You grant us a non-exclusive permission to use, display, publish, or present such User Content in connection with the operation, promotion, and development of our Platform. Unless otherwise agreed in writing, our use of User Content does not create any obligation to compensate you.

You may not upload or share confidential information or another person’s personal data without lawful permission. If User Content includes data or information belonging to another party, you are responsible for ensuring that you have obtained the required permission. We reserve the right to review, restrict, reject, remove, or reasonably adjust User Content for Platform operations, legal compliance, or enforcement of these Terms. Unless otherwise agreed in writing, you understand that submitting User Content does not create any obligation for us to provide compensation or payment.

If a claim, dispute, or loss arises from infringement of another party’s rights, violation of law, or breach of these Terms in connection with User Content that you submit, you agree to be responsible to the extent permitted by applicable law.

10.Intellectual Property Rights

All intellectual property rights in the SARGA.CO Platform, including but not limited to names, logos, designs, appearance, text, images, videos, audio, software, promotional materials, and other content, are owned by or licensed to us and are protected under applicable laws and regulations. Unless otherwise agreed in writing, you may not use, copy, reproduce, publish, modify, distribute, or exploit any part of the Platform or our intellectual property rights without our prior written consent. Use of the Platform does not grant you any ownership rights in the intellectual property contained in it.

All materials, content, visual presentation, and elements available on the SARGA.CO Platform are owned by or licensed to us or relevant parties cooperating with us. We grant you a limited, non-exclusive, non-transferable right to access and use the Platform solely for personal use and in accordance with these Terms. Use of the Platform does not grant you any ownership or intellectual property rights in materials or content contained in the Platform.

You agree not to use the SARGA.CO Platform in any manner that violates law, harms others, disrupts Platform operations, or is inconsistent with these Terms. Without our prior written consent, you may not:

• •Use the Platform or its content for unauthorized commercial purposes;
• •Copy, modify, distribute, sell, or exploit any part of the Platform or materials available through it;
• •Carry out unauthorized scraping, crawling, automated access, monitoring, or data extraction;
• •Upload or distribute viruses, malware, spam, or other harmful code;
• •Obtain unauthorized access to our systems, accounts, networks, or Services;
• •Misuse, disrupt, or attempt to compromise the security or stability of the Platform;
• •Use the Platform for fraud, impersonation, infringement of another party’s rights, or other illegal activities;
• •Use the Platform to create services or products that unlawfully compete with our Services.

11.User Representations and Warranties

By using the SARGA.CO Platform, you represent and warrant that:

• •You have sufficient legal capacity to use the Platform and conduct Transactions;
• •All information you provide to us is true, accurate, and not misleading;
• •The payment method used belongs to you or you have lawful authority to use it;
• •Your use of the Platform does not violate applicable law or the rights of others;
• •If you conduct a Transaction for and on behalf of another party, you have obtained the required consent or authority from that party.

12.Our Reasonable Efforts

We seek to keep the SARGA.CO Platform and our Services functioning properly.

In certain circumstances, we may perform maintenance, repairs, updates, or system development that may result in restricted access, temporary disruption, or temporary suspension of some or all Platform Services.

13.Limitation of Liability

The SARGA.CO Platform and our Services are provided as available under existing operational conditions.

We seek to maintain the quality and availability of our Services, but do not guarantee that the Platform will always be available without interruption, error-free, or completely secure from technical disruptions or other technology risks.

Use of the Platform is at your own risk. We are not responsible for losses arising from system disruption, service limitations, failure of user devices, unauthorized access by third parties, or other circumstances beyond our reasonable control.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses, loss of profits, loss of opportunity, or service disruption arising from use of, or inability to use, the Platform or our Services.

Where certain services or products are provided by Partners or third parties, performance of those services is the responsibility of the respective service providers in accordance with applicable terms. To the extent permitted by applicable law, our maximum liability in connection with the relevant Transaction or service is limited to the amount you paid for that product or service.

14.Indemnification

You agree to be responsible for third-party claims, losses, or demands arising from:

• •Your use of the Platform in violation of these Terms or applicable law;
• •Infringement of another party’s rights, including intellectual property rights;
• •Your actions, content, or activities that cause loss to another party or to us.

We reserve the right to take such handling, defense, or settlement measures as we consider necessary in connection with such claims in accordance with applicable law.

15.Personal Data Protection

The use of your personal data on the SARGA.CO Platform is subject to our Privacy Terms, which form an integral part of these Terms.

By using the Platform, you represent that you have read and understood our Privacy Terms.

16.Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict-of-law provisions.

17.Dispute Resolution

Any dispute arising in connection with these Terms will first be resolved through good-faith deliberation between the parties.

If a dispute cannot be resolved through such deliberation, it will be resolved through the competent courts of the Republic of Indonesia.

18.Force Majeure

We are not responsible for delays, disruptions, changes, or failures in the performance of Services caused by circumstances beyond our reasonable control (“Force Majeure”).

Force Majeure includes, but is not limited to, natural disasters, extreme weather, fire, epidemics or pandemics, security disturbances, riots, war, acts of terrorism, network or system disruptions, cyberattacks, government actions, policy changes, or other circumstances beyond our reasonable control.

19.Terms for Certain Products or Services

Certain products, Services, events, promotions, or features available on the SARGA.CO Platform may have additional terms and conditions that apply specifically to them.

By purchasing, using, or participating in such products, Services, events, promotions, or features, you are deemed to have read, understood, and agreed to the applicable additional terms.

If there is any inconsistency between these Terms and specific terms applicable to a particular product or service, the specific terms will prevail to the extent relevant to that product or service.

20.Customer Service

If you have questions, experience issues, or require assistance relating to use of the SARGA.CO Platform, Transactions, events, or our Services, you may contact our customer service through the official communication channels available on the Platform.

For questions relating to personal data protection or privacy, please refer to our Privacy Terms or contact the contact point stated in them.

21.Miscellaneous

If you conduct a Transaction for and on behalf of another party, you are responsible for ensuring that the party understands and agrees to the applicable terms.

If any provision of these Terms is held to be invalid or unenforceable under applicable law, the remaining provisions will remain valid and binding.

Our failure or delay in exercising any right or enforcing any provision does not constitute a waiver of that right or provision.

We may provide notices or communications to you through the Platform, email, or other communication channels that you register with us.